The Archive and Collectibility

Each CARMEN design comes with a digital Certificate of Authenticity. This document verifies that your garment is part of an original, hand-numbered edition created from Carmen Molina’s layered photographic compositions. The certificate includes your garment’s edition number, print series, material details, and date of issue. All designs remain the intellectual property of Carmen Molina.

Certificates of Authenticity are issued following the close of the return period, ensuring that each piece is truly part of the archive it was created for.

After the return period closes, your Certificate of Authenticity will be delivered digitally via a private link, allowing you to view and download it at any time.

Each CARMEN design belongs to an open, numbered edition within a Print Series. While editions are open, certain Print Series may eventually be closed, preserving their place in the archive. We believe in allowing collections to unfold naturally—guided by memory, movement, and story.

Shipping and Delivery

We offer complimentary FedEx 2-Day Shipping within the U.S., with adult signature required upon delivery.

Expedited options such as FedEx Overnight are also available at checkout for an additional fee.

For international orders, we ship via express courier (DHL or FedEx). All shipping costs, duties, and taxes are included in the purchase price for a seamless, no-surprises delivery experience.

FOR SECURITY REASONS, ALL CARMENMOLINA.COM PURCHASES REQUIRE AN ADULT SIGNATURE (18+) UPON DELIVERY. ALL ORDERS ARE SHIPPED BY FEDEX.

IF YOU ARE NOT AVAILABLE TO SIGN FOR YOUR PACKAGE, THE DRIVER WILL MAKE A TOTAL OF THREE DELIVERY ATTEMPTS ON THREE CONSECUTIVE BUSINESS DAYS. FOLLOWING THESE ATTEMPTS, THE PACKAGE WILL AUTOMATICALLY RETURN TO SENDER.

YOU'LL RECEIVE TIMELY UPDATES ON YOUR ORDER STATUS VIA EMAIL. ADDITIONALLY, YOU CAN EASILY TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR CARMENMOLINA.COM ACCOUNT.

FOR FURTHER DETAILS OR ASSISTANCE, DON'T HESITATE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM.

Orders, Returns, and Exchanges

To initiate a return, please contact us at customerservice@carmenmolina.com within 10 days of delivery.

For U.S. orders, we will email you a prepaid FedEx return label upon approval.

For international orders, returns are accepted. Customers are responsible for arranging and covering return shipping. Once your request is received, we will provide the return address and detailed customs instructions.

All items must be returned unworn, with all tags attached, and in original packaging.

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.

REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

REFUNDS WILL BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT ONLY.

FOR ASSISTANCE WITH THE STATUS OF YOUR REFUND, PLEASE CONTACT US.

U.S. returns: Yes. We offer complimentary return shipping via FedEx. Please contact us to request a return label.

International returns: Customers are responsible for arranging and covering return shipping. We recommend using an insured courier and clearly marking the package as "Returned Goods" to avoid additional customs charges.

IF YOU NEED TO CANCEL OR MODIFY YOUR ORDER, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE. WHILE WE CANNOT GUARANTEE THAT CHANGES CAN BE MADE ONCE AN ORDER IS SUBMITTED, WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST.

Product Availability and Notifications

THE CARMEN WEBSITE OFFERS AN ARRAY OF APPAREL AND ACCESSORIES.

OCCASIONALLY, CERTAIN PRODUCTS MAY NOT BE VISIBLE IN OUR ONLINE STORE.

IF YOU DON'T FIND A SPECIFIC PRODUCT YOU'RE SEARCHING FOR ON OUR WEBSITE, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM, OUR ADVISORS ARE EAGER TO ASSIST YOU IN YOUR SEARCH.

TO RECEIVE RESTOCK NOTIFICATIONS, PROVIDE YOUR CONTACT EMAIL VIA OUR NOTIFY ME BUTTONS ON SOLD OUT PRODUCTS. FOR SPECIAL REQUESTS, CONTACT CUSTOMER SERVICE FOR ASSISTANCE.

Payment and Security

SECURE TRANSACTIONS

AT CARMENMOLINA.COM, WE PRIORITIZE THE SECURITY OF ALL TRANSACTIONS TO ENSURE THE SAFETY OF YOUR PERSONAL AND PAYMENT DATA.

SECURE SOCKET LAYER (SSL) ENCRYPTION

TO SAFEGUARD YOUR PERSONAL AND PAYMENT INFORMATION, CARMENMOLINA.COM EMPLOYS A ROBUST SECURE SOCKET LAYER (SSL) ENCRYPTION SYSTEM. YOU CAN IDENTIFY SSL BY THE LOCK ICON DISPLAYED IN YOUR BROWSER'S ADDRESS BAR AND THE PRESENCE OF "HTTPS" (WHERE 'S' STANDS FOR 'SECURE') IN THE SITE URL. WITH SSL ENCRYPTION, ALL DATA EXCHANGED BETWEEN YOU AND CARMENMOLINA.COM IS ENCODED, RENDERING IT UNREADABLE TO UNAUTHROIZED THIRD PARTIES.

SAFE PAYMENT INFORMATION STORAGE

WHILE CARMENMOLINA.COM ALLOWS YOU TO SAVE YOUR PAYMENT INFORMATION FOR CONVENIENCE, IT'S IMPORTANT TO NOTE THAT WE DO NOT RETAIN ANY CREDIT CARD DETAILS. FOR EACH PURCHASE, YOU'LL BE REQUIRED TO RE-ENTER YOUR CVV CODE, ENHANCING THE SECURITY OF YOUR TRANSACTIONS.

3D SECURE AUTHENTICATION

CARMENMOLINA.COM INTEGRATES 3D SECURE, AN ADDITIONAL LAYER OF SECURITY FOR TRANSACTIONS MADE WITH VISA®, MASTERCARD ®, AND AMERICAN EXPRESS ® CARDS EQUIPPED WITH THIS TECHNOLOGY. THESE CREDIT CARDS UTILIZE 3D SECURE SERVICES SUCH AS "VERIFIED BY VISA®", "MASTERCARD ® SECURECODE", AND "AMERICAN EXPRESS SAFEKEY®", RESPECTIVELY, ADDING AN EXTRA LEVEL OF PROTECTION TO YOUR ONLINE PURCHASES.

REST ASSURED, AT CARMENMOLINA.COM, YOUR PAYMENT SECURITY IS OUR TOP PRIORITY.