FEDEX 2-DAY IS COMPLIMENTARY

ORDERS TAKE 1-3 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.

ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.

ADULT SIGNATURE IS REQUIRED ON ALL SHIPMENTS.

FOR ASSISTANCE, PLEASE CONTACT US BY EMAIL AT CUSTOMERSERVICE@CARMENMOLINA.COM

OTHER SHIPPING OPTIONS:

FEDEX NEXT DAY (US ONLY)

LEAD TIME: 1-2 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL

EXCEPTIONS: IF YOUR ZIP CODE IS NOT ELIGIBLE FOR NEXT DAY SHIPPING, YOUR ORDER WILL BE SHIPPED VIA STANDARD SHIPPING.

DHL (INTERNATIONAL)

LEAD TIME: 7-10 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL

DUTIES ARE NOT INCLUDED

FOR SECURITY REASONS, ALL CARMENMOLINA.COM PURCHASES REQUIRE AN ADULT (AT LEAST 21 YEARS OF AGE) SIGNATURE UPON DELIVERY. ALL ORDERS ARE SHIPPED BY FEDEX.

IF YOU ARE NOT AVAILABLE TO SIGN FOR YOUR PACKAGE, THE DRIVER WILL MAKE A TOTAL OF THREE DELIVERY ATTEMPTS ON THREE CONSECUTIVE BUSINESS DAYS. FOLLOWING THESE ATTEMPTS, THE PACKAGE WILL AUTOMATICALLY RETURN TO SENDER.

ITEMS PURCHASED FROM CARMENMOLINA.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CARMENMOLINA.COM WITHIN 10 DAYS FROM DELIVERY.

ANY SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

PLEASE NOTE THAT REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

TO BE ELIGIBLE FOR RETURN:

- MERCHANDISE MUST BE POSTMARKED WITHIN 10 DAYS FROM THE DATE OF DELIVERY.

- ITEMS MUST BE UNUSED AND IN SALEABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED.

- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.

- ORDERS SHIPPED TO A U.S. ADDRESS MUST BE POSTMARKED FOR RETURN FROM WITHIN THE U.S.

RETURNS BY MAIL:

1 - FOR THE FASTEST POSSIBLE SERVICE, CONTACT US TO REQUEST A RETURN LABEL.

2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. CARMEN WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SALEABLE CONDITION.  

3 - CARMEN IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PROVIDED LABEL.

4 - DROP OFF YOUR PACKAGE AT ANY FEDEX STORE OR PICK-UP LOCATION.

EXCHANGES:

EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND BY USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON CARMENMOLINA.COM.

NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.

REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

REFUNDS WILL BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT ONLY.

FOR ASSISTANCE WITH THE STATUS OF YOUR REFUND, PLEASE CONTACT US.

CARMEN OFFERS COMPLEMENTARY RETURNS.

The above guidelines apply only to the United States.

SECURE TRANSACTIONS

AT CARMENMOLINA.COM, WE PRIORITIZE THE SECURITY OF ALL TRANSACTIONS TO ENSURE THE SAFETY OF YOUR PERSONAL AND PAYMENT DATA.

SECURE SOCKET LAYER (SSL) ENCRYPTION

TO SAFEGUARD YOUR PERSONAL AND PAYMENT INFORMATION, CARMENMOLINA.COM EMPLOYS A ROBUST SECURE SOCKET LAYER (SSL) ENCRYPTION SYSTEM. YOU CAN IDENTIFY SSL BY THE LOCK ICON DISPLAYED IN YOUR BROWSER'S ADDRESS BAR AND THE PRESENCE OF "HTTPS" (WHERE 'S' STANDS FOR 'SECURE') IN THE SITE URL. WITH SSL ENCRYPTION, ALL DATA EXCHANGED BETWEEN YOU AND CARMENMOLINA.COM IS ENCODED, RENDERING IT UNREADABLE TO UNAUTHROIZED THIRD PARTIES.

SAFE PAYMENT INFORMATION STORAGE

WHILE CARMENMOLINA.COM ALLOWS YOU TO SAVE YOUR PAYMENT INFORMATION FOR CONVENIENCE, IT'S IMPORTANT TO NOTE THAT WE DO NOT RETAIN ANY CREDIT CARD DETAILS. FOR EACH PURCHASE, YOU'LL BE REQUIRED TO RE-ENTER YOUR CVV CODE, ENHANCING THE SECURITY OF YOUR TRANSACTIONS.

3D SECURE AUTHENTICATION

CARMENMOLINA.COM INTEGRATES 3D SECURE, AN ADDITIONAL LAYER OF SECURITY FOR TRANSACTIONS MADE WITH VISA®, MASTERCARD ®, AND AMERICAN EXPRESS ® CARDS EQUIPPED WITH THIS TECHNOLOGY. THESE CREDIT CARDS UTILIZE 3D SECURE SERVICES SUCH AS "VERIFIED BY VISA®", "MASTERCARD ® SECURECODE", AND "AMERICAN EXPRESS SAFEKEY®", RESPECTIVELY, ADDING AN EXTRA LEVEL OF PROTECTION TO YOUR ONLINE PURCHASES.

REST ASSURED, AT CARMENMOLINA.COM, YOUR PAYMENT SECURITY IS OUR TOP PRIORITY.

THE CARMEN WEBSITE OFFERS AN ARRAY OF APPAREL AND ACCESSORIES.

OCCASIONALLY, CERTAIN PRODUCTS MAY NOT BE VISIBLE IN OUR ONLINE STORE.

IF YOU DON'T FIND A SPECIFIC PRODUCT YOU'RE SEARCHING FOR ON OUR WEBSITE, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM, OUR ADVISORS ARE EAGER TO ASSIST YOU IN YOUR SEARCH.

TO RECEIVE RESTOCK NOTIFICATIONS, PROVIDE YOUR CONTACT EMAIL VIA OUR NOTIFY ME BUTTONS ON SOLD OUT PRODUCTS. FOR SPECIAL REQUESTS, CONTACT CUSTOMER SERVICE FOR ASSISTANCE.

YOU'LL RECEIVE TIMELY UPDATES ON YOUR ORDER STATUS VIA EMAIL. ADDITIONALLY, YOU CAN EASILY TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR CARMENMOLINA.COM ACCOUNT.

FOR FURTHER DETAILS OR ASSISTANCE, DON'T HESITATE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM.