We offer complimentary FedEx 2-Day shipping within the United States. Orders are processed within 1–3 business days. All U.S. orders are fully insured and require an adult signature (18+) upon delivery.

FedEx Overnight shipping is available at checkout for an additional fee.

International orders are shipped via express courier (FedEx or DHL). Shipping rates are calculated at checkout. Duties and taxes are the responsibility of the recipient and may be collected upon delivery.

Yes. For security purposes, all orders require an adult signature (18+) upon delivery.

If you are unavailable at the time of delivery, FedEx will make up to three delivery attempts. After the final attempt, the package will be returned to us.

You will receive email updates with tracking information once your order has shipped.

You may also track your order at any time by logging into your CARMEN account.

For additional assistance, please contact us directly.

To initiate a return, please contact us within 10 days of delivery to initiate a return.

For U.S. orders, a prepaid FedEx return label will be provided.

International returns are accepted. Customers are responsible for arranging and covering return shipping. Return instructions will be shared once your request is received.

For Pre-orders, returns are accepted after delivery and issued as store credit.

Items must be unworn, with all tags attached, and returned in original packaging.

Pre-orders allow you to reserve a piece before it becomes available. Availability is confirmed within 48 hours.

When am I charged?

Once confirmed, you will receive a payment link. A 50% deposit is required to secure your order. The remaining balance is collected prior to shipment.

Are deposits refundable?

Deposits are non-refundable, as each piece is produced in limited quantities.

Can I return a pre-order item?

Yes. Returns are accepted after delivery and issued as store credit.

Items must be unworn, with all tags attached, and returned in original packaging.

Refunds are issued to the original method of payment once your return has been received and inspected.

Original shipping costs are non-refundable.

Please allow 5-10 business days for processing once your return has been received.

You will receive a confirmation email once your refund has been processed.

U.S. returns are complimentary. A prepaid FedEx return label will be provided.

International customers are responsible for arranging and covering return shipping. We recommend using an insured courier and clearly marking the package as “Returned Goods” to avoid additional charges.

If you need to cancel or modify your order, please contact us as soon as possible.

While we cannot guarantee changes once an order has been submitted, we will do our best to accommodate your request.

Most available pieces are listed on our website.

From time to time, certain editions or limited releases may not appear online.

If you are searching for a specific piece, please contact us.

You may sign up for restock notifications using the “Notify Me” option on sold-out items.

For special inquiries, please contact us directly.