ITEMS PURCHASED FROM CARMENMOLINA.COM CAN BE RETURNED FOR A REFUND, AT NO CHARGE, TO CARMENMOLINA.COM WITHIN 14 DAYS FROM DELIVERY.

ANY SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

PLEASE NOTE THAT REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

TO BE ELIGIBLE FOR RETURN:

- MERCHANDISE MUST BE POSTMARKED WITHIN 14 DAYS FROM THE DATE OF DELIVERY.

- ITEMS MUST BE UNUSED AND IN SALEABLE CONDITION, WITH ALL ORIGINAL TAGS, ACCESSORIES AND INSTRUCTION BOOKLETS ATTACHED.

- ITEMS THAT HAVE BEEN DAMAGED, WORN, SOILED OR ALTERED WILL NOT BE ACCEPTED FOR RETURN.

- ORDERS SHIPPED TO A U.S. ADDRESS MUST BE POSTMARKED FOR RETURN FROM WITHIN THE U.S.

RETURNS BY MAIL:

1 - FOR THE FASTEST POSSIBLE SERVICE, CONTACT US TO REQUEST A RETURN LABEL.

2 - REPACK YOUR ITEM(S) AS THEY WERE DELIVERED TO YOU (WITH PROTECTIVE WRAPPING, PILLOWS, ETC) TO AVOID DAMAGE IN TRANSIT. CARMEN WILL BE UNABLE TO GRANT REFUNDS ON ITEMS NOT RETURNED IN PERFECTLY SALEABLE CONDITION.  

3 - CARMEN IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR PROVIDED LABEL.

4 - DROP OFF YOUR PACKAGE AT ANY FEDEX STORE OR PICK-UP LOCATION. SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

EXCHANGES:

EXCHANGES BY MAIL CANNOT BE ACCOMMODATED AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT PRODUCT, RETURN YOUR PURCHASE VIA MAIL FOR A REFUND BY USING THE RETURN INSTRUCTIONS IN YOUR SHIPMENT AND PLACE A NEW ORDER ON CARMENMOLINA.COM. NEW ORDERS ARE SUBJECT TO MERCHANDISE AVAILABILITY.

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.

REFUNDS MAY TAKE SEVERAL BUSINESS DAYS TO APPEAR IN YOUR BANK ACCOUNT, DEPENDING ON YOUR CREDIT CARD ISSUER.

REFUNDS WILL BE ISSUED TO THE ORIGINAL METHOD OF PAYMENT ONLY.

FOR ASSISTANCE WITH THE STATUS OF YOUR REFUND, PLEASE CONTACT US.

CARMEN OFFERS COMPLEMENTARY RETURNS. 

SHIPPING COSTS INCURRED UPON ORDER PLACEMENT ARE NON-REFUNDABLE.

The above guidelines apply only to the United States.