FREQUENTLY ASKED QUESTIONS _ SHIPPING & TRACKING

  • ORDERS TAKE UP TO 5 BUSINESS DAYS TO PROCESS. ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER HAS SHIPPED.

    ESTIMATED DELIVERY TIME BEGINS WHEN YOU RECEIVE YOUR SHIPPING CONFIRMATION EMAIL.

    ADDITIONAL VALIDATION MAY BE REQUIRED FOR SOME ORDERS, WHICH MAY DELAY DELIVERY.

    ADULT SIGNATURE IS REQUIRED ON ALL SHIPMENTS.

    FOR ASSISTANCE, PLEASE CONTACT US BY EMAIL AT STUDIO@CARMENMOLINA.COM

    FEDEX NEXT DAY (US ONLY)

    FEE: FREE

    LEAD TIME: 1-2 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL

    EXCEPTIONS: IF YOUR ZIP CODE IS NOT ELIGIBLE FOR NEXT DAY SHIPPING, YOUR ORDER WILL BE SHIPPED VIA COMPLIMENTARY STANDARD SHIPPING AND YOU WILL BE REFUNDED THE NEXT DAY SHIPPING FEE.

    DHL (INTERNATIONAL)

    LEAD TIME: 7-10 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL

    DUTIES ARE NOT INCLUDED

  • FOR SECURITY REASONS, ALL CARMENMOLINA.COM PURCHASES REQUIRE AN ADULT (AT LEAST 21 YEARS OF AGE) SIGNATURE UPON DELIVERY. ALL ORDERS ARE SHIPPED BY FEDEX.

    IF YOU ARE NOT AVAILABLE TO SIGN FOR YOUR PACKAGE, THE DRIVER WILL MAKE A TOTAL OF THREE DELIVERY ATTEMPTS ON THREE CONSECUTIVE BUSINESS DAYS. FOLLOWING THESE ATTEMPTS, THE PACKAGE WILL AUTOMATICALLY RETURN TO SENDER.

CUSTOMER SERVICE
+1 323.884.6797
MON - SAT 9AM TO 9PM (PACIFIC TIME)
customerSERVICE@CARMENMOLINA.COM