FREQUENTLY ASKED QUESTIONS _ SHOPPING

  • THE CARMENMOLINA WEBSITE OFFERS AN EXTENSIVE ARRAY OF APPAREL AND ACCESSORIES. OCCASIONALLY, CERTAIN PRODUCTS MAY NOT BE VISIBLE IN OUR ONLINE STORE.

    IF YOU DON'T FIND A SPECIFIC PRODUCT YOU'RE SEARCHING FOR ON OUR WEBSITE, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM, OUR ADVISORS ARE EAGER TO ASSIST YOU IN YOUR SEARCH.

  • TO STAY INFORMED ABOUT RESTOCKS PLEASE CONTACT OUR CUSTOMER SERVICE TEAM. WE'LL BE HAPPY TO ASSIST YOU FURTHER.

  • YOU'LL RECEIVE TIMELY UPDATES ON YOUR ORDER STATUS VIA EMAIL. ADDITIONALLY, YOU CAN EASILY TRACK YOUR ORDER ONLINE BY LOGGING INTO YOUR CARMENMOLINA.COM ACCOUNT.

    FOR FURTHER DETAILS OR ASSISTANCE, DON'T HESITATE TO REACH OUT TO OUR CUSTOMER SERVICE TEAM.

  • IF YOU NEED TO CANCEL OR MODIFY YOUR ORDER, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE. WHILE WE CANNOT GUARANTEE THAT CHANGES CAN BE MADE ONCE AN ORDER IS SUBMITTED, WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST.

    FOR RETURNS, PLEASE EMAIL CUSTOMERSERVICE@CARMENMOLINA.COM TO REQUEST A RETURN LABEL. ONCE WE RECEIVE THE RETURNED ITEM, WE'LL PROMPTLY PROCESS A REFUND OR EXCHANGE ACCORDING TO YOUR PREFERENCE. IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, FEEL FREE TO CONTACT US.

CUSTOMER SERVICE
+1 323.684.6797
MON - SAT 9AM TO 9PM (PACIFIC TIME)
customerSERVICE@CARMENMOLINA.COM